Bespoke Manuals for Print or PDF. Custom documentation for manufacturing, IT and Service Industries. Expeditory UK.

We write Manuals for Print or PDF

Technical, Scientific and Commercial Documentation: Manuals - Guides - Handbooks - Guidebooks - Brochures - Information Sheets - Booklets - Reports

For professional documentation

Printed manuals are suitable for Equipment and Software applications, or for Business / Operating Procedures.

Plain English: The reader needs to understand what he sees, so the writing must be clear, to the point, thorough and in plain English.

Targeted: Each manual is targeted at its readers, so we need to know who they are, and what they need to know. Does the manual need to address a number of reader groups? Are they non-technical? Technical? Graduates? IT professionals? Engineers? Clerical staff? Reception desk? Are they even computer literate?

Content: Manuals can include:

Contents pages
Diagrams
Photographs
Screen images (software)
Full Index
Training Course outlines etc.

Writing Style

I am firm believer in plain English, and use the best research resources from Britain, Canada and the USA (but not their spelling!)

I write for the end reader, and normally the style is very different from the way development specialists write. For example, programmers sometimes find it hard to write for a new user.

Therefore I avoid "jargon" unless it is normal trade vocabulary for that reader group.

Note: If you have existing manuals, I may need to convert them into plain English.

What kinds of manuals?

User Manuals

These are the easiest to read and use, and are designed for the non-technical reader who wants to start with "how to switch it on" and use it. It may even show where the “On” switch is. (Don’t laugh – people ask!)

Technical Manuals

These are for the more technical readers, often at graduate level, and may cover the complete setup of a software system, for example.

Support Manuals

These would be for Help Desk staff, who need to know how the overall system should be set up, and including total support information. This would normally include Technical and User Manual content.

Training Manuals

Written for your training staff, providing you with material for training other users of equipment or systems; or they may just complement your own Customer Training process.

Working one-to-one with clients, variations can be discussed.