Home

Bespoke Documentation:
   - Printed Manuals
   - Online Help Guides

Training Courses:
   - Technical Writing Course
   - RoboHelp Training
   - Business Emails

Author Skills

Testimonials

List of Clients

Contact

Business Emails Course

Writing Successful Business Emails course (half day session)

The Successful Business Emails course is for anyone who writes emails at work
  • from anyone who uses email for work purposes;

  • to prospects

  • to customers

  • to suppliers

  • to internal or external staff, whether sales team, support engineers, help desk etc.

What are the main points covered by the Business Emails course?

  • Introduction.

  • Email as a communication tool: assumptions

  • What is different about using email?

  • Advantages and disadvantages of using email

  • Visual Appearance

  • What to put in the business email

  • Targeting the reader - tailoring the email to suit

  • When not to reply straight away

  • Structuring business emails - Subject / Greeting / Signing off

  • Personal emails

  • Sent in error - what to do

  • Replying to business emails

  • Dealing with angry / aggressive business emails

  • Need time to think / investigate before replying

  • Attachments - advantages and disadvantages

  • Technical issues

  • Good English - grammar, punctuation, paragraphs and sentences

  • Style: the way to write business emails
    - respectful approach
    - appropriate tone for business emails
    - formal or informal writing?
    - Plain English and readability
    - how not to confuse people

  • Final checks before sending business emails

  • Handling delicate or diplomatic situations

  • General - Dos and Don'ts

  • Summary points

Business Email Course: Learn by –
  • Practical exercises.

  • Asking and doing.

  • Group discussion.

  • Understanding.

Business Email Course: Facilities required

You would need a separate room for the course (free from interruptions - no mobile phones, please!), a PC projector and screen, whiteboard, flipcharts, pens etc. Maximum 12 delegates per course.

You are also expected to be involved!

Business Email Course Fees

NOTE: As this is a half-day session, we normally only offer this
Business Emails Course within 50 miles' drive of Gloucester.
If you require two courses in a day, then we will travel further.

Prices on application.

Business Email Course fees include handout material.

Incidental expenses (such as travel, car parking, accommodation and special hire equipment) are extra. Conditions apply.

For further information Please call us on 01452 - 500 639.

Or email and we will contact you.

Business Email Course provided by Authorgraphic Ltd

 
Writing Emails
for Business

Technical Authors - Technical Writers - Help Authors - Technical Writing - Technical Documentation - Technical Authoring Services - Technical Writing Services - Online Help Training - RoboHelp Training - Technical Author Training - RoboHelp Course - Technical Communicator - RoboHelp Author - Web Help Author - Technical Authoring - Handbook Writer

See also —

Training Courses

Technical Writing Course









































































Associated web sites

Churches Together in Cirencester www.ctinc.org.uk Thoughts for the Thinking Man or Woman www.ethoughts.org . www.technicalwritingcourse.co.uk . Technical Authors Writers Writing Courses www.authorgraphic.co.uk . Practical Mission Training TFM  ww.throughfaithmissions.org . Missions to the Maasai www.maasaimissions.org . Website Search Engine Optimisation www.web-booster.co.uk Acoustic Pickups www.headwayelectronics.com Telesales and Telemarketing Cirencester Cheltenham Gloucestershire www.salesteamtelesales.co.uk www.new-life-church.co.uk New Life Church Cirencester Church and Bespoke Furniture by Richard Richardson www.rr-furniture.co.uk