Business Email Etiquette Course
Writing Successful Business Emails course (half day session)
The Successful Business Emails course is for anyone who writes emails at work.
- anyone who uses email for work purposes:
- to prospects
- to customers
- to suppliers
- to internal or external staff, whether sales team, support engineers, help desk etc.
What are the main points covered by the Business Emails course?
- Introduction.
- Email as a communication tool: assumptions
- What is different about using email?
- Advantages and disadvantages of using email
- Visual Appearance
- What to put in the business email
- Targeting the reader - tailoring the email to suit
- When not to reply straight away
- Structuring business emails - Subject / Greeting / Signing off
- Personal emails
- Sent in error - what to do
- Replying to business emails
- Dealing with angry / aggressive business emails
- Need time to think / investigate before replying
- Attachments - advantages and disadvantages
- Technical issues
- Good English - grammar, punctuation, paragraphs and sentences
- Style: the best way to write business emails
- correct approach
- appropriate tone for business emails
- formal or informal writing?
- Plain English and readability
- how not to confuse people
- Final checks before sending business emails
- Handling delicate or diplomatic situations
- General - Dos and Don'ts
- Summary points
Business Email Course: Learn by –
- Practical exercises.
- Asking and doing.
- Group discussion.
- Understanding.
Business Email Course: Facilities required
You would need a separate room for the course (free from interruptions
- no mobile phones, please!), a PC projector and screen, whiteboard, flipcharts,
pens etc. Maximum 12 delegates per course.
You are expected to be involved!
Business Email Course Fees
Prices on application.
NOTE: As this is a half-day session, we normally only
offer this
Business Emails Course within 50 miles' drive of Gloucester.
If you require two courses in a day, then we travel further.
Business Email Course fees include handout material.
Incidental expenses (such as travel, car parking, accommodation and special
hire equipment) are extra. Conditions apply.
For further information Please call us on 01452 - 500 639.
Or email
and we will contact you.
Business Email Course provided by Authorgraphic Ltd
2000-2009